Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the OfficePantry.ae website and the managed pantry restocking service operated by Forton General Trading LLC (“we”, “us”, “the Company”).

By browsing the website, requesting a free pantry assessment, or engaging our service, you agree to be bound by these Terms. If you do not agree, please do not use the website or our services.

• “Service” — the managed office pantry restocking service we provide, including visits, stock checks, recommendations, approved restocking and ongoing refills.
• “Client” — the business or its representative who requests and receives the Service.
• “Assessment” — the free, no-obligation visit in which we check the pantry and recommend items.
• “Website” — OfficePantry.ae and all its pages.

OfficePantry.ae is a managed service, not an online shop. There is no checkout, payment, or shopping cart on this website. Our process works as follows:

• We Visit — we visit your office to understand your pantry needs.
• We Check — we check current stock and recommend items based on your team size and preferences.
• You Approve — we present a recommended list for your approval before any restocking.
• We Restock — we deliver and restock approved items on an agreed schedule.

A formal service agreement, including pricing, delivery schedule, and invoicing terms, is agreed separately with clients after the assessment. These Terms do not override any signed service agreement.

Requesting a free pantry assessment does not create a binding commitment between you and the Company. The assessment is provided at no cost and with no obligation to proceed.

You agree to provide accurate and truthful information when submitting an enquiry, including your contact details and company information. We rely on this information to respond to your request.

All restocking is carried out based on an approved list. We do not supply items that have not been approved by an authorised representative of your business. Changes to an approved list must be communicated in writing (email or WhatsApp) before the scheduled delivery.

Product availability may vary. If a requested item is unavailable, we will recommend a suitable alternative, subject to your approval.

Pricing for products and services is confirmed in the service agreement and is quoted in UAE Dirhams (AED). Prices may change due to supplier costs or market conditions; any changes are communicated to clients in advance.

Invoicing terms (frequency, due dates, and payment methods) are set out in the service agreement. Payments are not processed through this website.

We deliver to offices within our service areas across the UAE. Delivery schedules are agreed with each client and may be adjusted with reasonable notice.

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to weather, traffic, access restrictions, or supplier shortages.

• Provide safe and reasonable access to your premises and pantry area for our team.
• Nominate an authorised representative to approve restocking lists.
• Inform us of any access, storage, or health and safety requirements at your site.
• Ensure approved items are stored appropriately after restocking.

You agree to use the Website lawfully and not to:

• Submit false, misleading, or fraudulent information through our forms.
• Attempt to disrupt, overload, or gain unauthorised access to the Website or its systems.
• Use the Website to send unsolicited marketing or unlawful material.

All content on the Website — including text, logos, images, and layout — is owned by or licensed to Forton General Trading LLC and may not be reproduced without written permission.

This Website does not offer login, signup, or user accounts. No personal account is created by using the site or requesting an assessment. Your enquiry is handled directly by our team.

The OfficePantry.ae name, logo, and all website content are the property of Forton General Trading LLC or its licensors. “Forton” and related marks are used under the Forton brand. You may not use any of our trademarks without prior written consent.

To the fullest extent permitted by law, Forton General Trading LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or the Service.

Our total liability for any claim arising from the Service is limited to the value of the products supplied in the relevant delivery cycle. This does not affect any rights you may have under UAE consumer protection law.

The Website may contain links to third-party websites or services (such as WhatsApp or social media). We are not responsible for the content, accuracy, or practices of any third-party website.

These Terms and any dispute arising from the use of the Website or Service are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Dubai, UAE.

We may revise these Terms at any time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Website after changes constitutes acceptance of the updated Terms.

For any questions about these Terms & Conditions, please contact us: