Privacy Policy

This Privacy Policy explains how Forton General Trading LLC (“we”, “us”, “OfficePantry.ae”) collects, uses, and protects your information when you visit our website, request a free pantry assessment, or contact us about our managed pantry restocking service in Dubai and across the UAE.

By using our website or submitting an enquiry, you agree to the practices described in this Privacy Policy. We are committed to handling your data responsibly and in line with applicable UAE data protection laws.

We only collect the information necessary to respond to your enquiry and provide our service:

• Contact details — name, company name, email address, and mobile number you provide through the assessment form or contact page.
• Enquiry details — your location (Emirate), pantry size, number of employees, preferred products, and any message you send us.
• Technical information — basic browser and device data, such as browser type and pages visited, collected automatically to keep the website working securely.

We do not process online payments, store payment card details, or create user accounts. Our website has no login or signup system.

We use the information you provide to:

• Respond to your pantry assessment request and answer your questions.
• Schedule a visit to your office to check and recommend your pantry.
• Prepare a recommended restocking list for your approval.
• Deliver and restock approved items at your premises.
• Send service-related updates, such as delivery confirmations or refill reminders.

We will only use your contact details to send marketing or promotional material if you have asked us to, and you can ask us to stop at any time.

We process your information based on your consent when you submit an enquiry, and to take steps at your request before entering into a service agreement. We also process limited data to meet legitimate business and legal obligations, such as keeping records of deliveries and invoices.

We do not sell or rent your personal information. We only share it where necessary to provide our service:

• Service partners — trusted delivery and logistics partners who help us restock your pantry, under appropriate confidentiality arrangements.
• Professional advisers — accountants or legal advisers where required for compliance.
• Authorities — where we are legally required to disclose information under UAE law.

We keep your enquiry and service records only for as long as necessary to provide our service and meet legal or accounting requirements. Enquiry data from visitors who do not become clients is typically retained for a short period and then deleted.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Access to your data is restricted to authorised personnel who need it to deliver our service. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.